When a large federal agency wanted to transform its performance management program, its executives turned to Johnston McLamb’s Business Process Management/Service-Oriented Architecture practice. Johnston McLamb consultants guided the agency through both defining its business goals, as well as modeling the business processes necessary to support these goals. Ultimately, Johnston McLamb developed a custom technology solution that is enabling the agency to achieve billions of dollars in cost savings and ensure nearly 100 percent participation in the program.